Upgrade KKBOX

Embark your music journey with us here!
View plans

Swipe down for more

Enjoy full-on music experience and unlock more exciting features.

Frequently Asked Questions

Why Should I Become a Paid Member?

As a Paid Member you will be able to enjoy the following benefits:
• Access to more than 70 million tracks and Podcasts
• Listen across different devices, even enjoy music offline
• Personalized content recommendation.
• Enjoy music, chat and make friends through our exclusive "Listen With" and lots more. Sign up here!

What Are the Audio Qualities Provided?

KKBOX provide standard (up to 320K) audio quality music.

What Are the Payment Plans Available?

KKBOX provides one-time and auto-renewal payment plans. You can select the plan that best fit your needs. We also have exclusive telco partners that provides the best savings!

How To Change My Payment Plan?

If you are on monthly payment plan: click on any plan to log in your account, then you can proceed to purchase the plan you have in mind (some payment methods excluded), while members on single payment plans can purchase a new plan anytime. If you are unsure which plan you are on, you find out here.

What Happens to The Remaining Days to My Existing Plan After Purchasing a New Plan?

If you are on standard plan, the balance days left on your existing plan will be transferred to your new plan.

What Are the Payment Methods Available?

Any local credit card. Please check out our plans for the best deals!

What happens when you encounter payment failure?

If you encounter payment failure even after entering the correct credit card details, you might want to contact your card issuer for assistance. We have collected some feedbacks from our subscribers on some commonly seen problems when making payment. You may want to check here for further assistance.

Back To Top

Other Payment Questions

Please visit Help Center for further assistance.